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Have had interval now diamond resort since early 2000's

It is so difficult to plan vacations because a destination is never available when we can go. We have 12000 points but no where to go. The getaway accommodations or 'use your points' destinations are scary. Turks-Caicos is a good example. We thought we were going to a beautiful resort and when we got there it turned out to be a room looking out at the door of the elevator tucked back in a hallway. No phone, security guard took us to our 'room', construction still going on. Small bake shop was only food on site and had to have a taxi to go anywhere. We tried to find other interval/diamond resort accommodations and after hours on the phone we found a place that cost us double what we had paid for the get a way in the first place. We lost a whole day of our vacation and, yes, after several hours on the phone, we got the refund from the first get away but ended up paying twice that amount. Personnel at customer service was no help and if we could not have put the added amount on our credit card we would have had to stay in 'that cell type room'.

We have had similar experiences on st kitts. Villa we were assigned had widows that were all fogged and you couldn't see out. It was not one of the member units. Also construction of pool was going on. We gave our niece a week at st kitts for their first anniversary and the room and area of the resort was terrible this same couple had a similar experience with the week we gave them in Paris for a honeymoon. It was a joke. It was in March and no heat in the room, 58 degrees in room and they were thankful they had a heated towel rack in the bathroom.

We are paying all these yearly fees and not able to use our membership. I wish I could sell it like we were told we could do at the same price we paid for our Maui membership. We are still laughing at how gullible we were.

The only great place we have gone on our get aways, has been Aruba and it was at a MARIOTT resort.

Reason of review: Bad quality.

Monetary Loss: $15000.

Preferred solution: Let the company propose a solution.

Location: Sparta, Georgia

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