Diamond Resorts International
Diamond Resorts International Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Diamond Resorts International has 1.6 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great vacation location, Little, No pros.
Cons: Bad customer service, Beeing not honest, Fraudulent advertising.Recent recommendations regarding this business are as follows: "Never come to Malta & stay at Intercontinental hotel in Malta", "Be careful!", "Try to find the phone number that will be able to helbyou", "Run away!", "Beware of the hard sell and that the vacation packages truly fit your expectations.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Diamond Resorts International has 1.6 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great vacation location, Little, No pros.
Cons: Bad customer service, Beeing not honest, Fraudulent advertising.Recent recommendations regarding this business are as follows: "Never come to Malta & stay at Intercontinental hotel in Malta", "Be careful!", "Try to find the phone number that will be able to helbyou", "Run away!", "Beware of the hard sell and that the vacation packages truly fit your expectations.".
Most users ask Diamond Resorts International for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Diamond Resorts International Reviews
"Terrible everything!! It’s been years of terrible everything!!!"
I cant book a vacation, I cant roll my points, I cant do anything!! I pay for absolutely nothing!! This is by far!!! The worst company I have ever dealt with...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Construction noise no sleep
Never They gave us a room that when we arrived on sat were kept up until 3:30 am and then woken up again at 5:00 am
Very busy and nosey street. Then slept in to 1:30 pm on Sunday and then now this morning woke.
Up fr construction on every side of us at 6:00 am. We have jet lag and havent seen anything or done anything from no sleep.
Asked to change rooms this morning at 7 am and they said they have ti heat from corporate from Italy.
So far nothing back. They also said they were having a women coming in at 9:30 am and now changed ot to talking to corporate.
There is no one here and so many rooms vacant and they put us in a room facing the street that has construction on several buildings.
This is ridiculous
- Horrible customer service-
Preferred solution: Full refund
User's recommendation: Never come to Malta & stay at Intercontinental hotel in Malta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Paying for nothing!
Greetings
One of the complaints I have is that I have not been able to make a reservation since Diamond Resorts is supposed to send me a tablet to make those reservations. That never happened. So far, I have paid money for nothing as I have not been able to enjoy the benefits that I was told, which I can understand Diamond Resorts is not doing their part.
Preferred solution: Full refund
User's recommendation: Be careful.!
Yorktown, Virginia
Can not get to a person that knows what to do
No one is able to help. For bing on the phone for almost 2 hours I still do not have a person that is able to help me
User's recommendation: Try to find the phone number that will be able to helbyou
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Río Grande, Puerto Rico
Cancellation
I just want to get out of My account, since it was NEVER explained to me that it would be like a home loan. Now, I must pay it to the end. THANKS FOR NOTHING!
You have an excellent service, but your sales person has to explain that detail.
Terrible everything!! It’s been years of terrible everything!!!
I cant book a vacation, I cant roll my points, I cant do anything!! I pay for absolutely nothing!!
This is by far!!! The worst company I have ever dealt with in my life!!!
- Everything is wrong with them run away do not trust them
Preferred solution: I want out!! I want out!! I want out!!!
User's recommendation: Run away!!!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer the ownership
I have try to contact by phone and impossible, Im tryin to reach from Mexico city, maybe the toll free is only in USA,
Also I cant recover my account login
Preferred solution: Transfer the owner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not walk, run away from Diamond Resorts
It is quite obvious getting you in the door and contract signed is their only priority. The app and website are constantly malfunctioning, and it is very difficult to navigate.
I think the whole idea is to confuse you so you dont use your points and then they can just sell rooms to people off the street. Was looking at going to a resort in Colorado that is a Diamond resort property. Did not have availability on my dates, but low and behold, when you do a search for the same exact property during the exact same dates, I can book the room on hotels.com.
Essentially, the business practice seems to be:
1.) GET YOUR MONEY OR COMMITMENT (contract) for your money.
2.) Use your clientele, who have essentially, prepaid for vacations, to fill in gaps that paying customers have not filled.
3.) Do absolutely nothing to make the experience better for their owners. Not sure why they call us owners when we cant even use our own properties when they have availability.
Ever wonder how almost every person recruited to Diamond came from a cold call or catching you walking by?
I doubt many owners come from referrals of current owners.
I should have read reviews before believing their blatant lies. They dont put their owners first.
- No pros
- No cancelation
- Misleading information about the points
- Incomplete info at the start
Preferred solution: Deliver product or service ordered
User's recommendation: Take what you would spend annually with Diamond resorts and call it your vacation fund. You will be better off and not be a slave to their practices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinancial service
The amount of the annuity that I have to pay is wrong, last year the same thing happened, and they corrected it and this year it is the same according to my contract and nobody gives me an answer, we are really very upset since we bought with diamond It's been problem after problem, and we haven't been able to use anything, and they don't honor what we have in our contract. It is the last attempt that we make, if not we already obtained to go through the legal route
- Dont respet what they offer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Catford, England
Arrange late check out on 3rd September,Sunset Harbour,Tenerife
Arrange a late check out on Saturday 3rd September at Sunset Harbour Tenerife, I have emailed Diamond resorts four times
with no response as yet
Preferred solution: A late check out
Milpitas, California
Terrible Time Share Sales Meetings
Don't attend any of their meetings. High pressure sales tactics.
They will have you sit through several hours of a presentation and then quickly try to get you to sign a contract. Don't give them your drivers license once they get that your hooked. They have no problem selling you something you can't afford.
They will get you to open a Hilton credit card if you don't have a down payment in hand. Then they will finance the remainder to get you trapped for 10yrs.
User's recommendation: Avoid attending Diamond Resorts or Hilton Grand Vacations Time Share Meetings, no matter what they offer.
Philipsburg, Sint Maarten (Dutch Part)
Phone calls did not go through to the numbers advertised.
Tried three phone numbers to both customer service and finance. Numbers were not operable as presented on their web site.
User's recommendation: Beware of the hard sell and that the vacation packages truly fit your expectations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Four Corners, Florida
Misleading sales tactics- Class action suit
Still no resolution, anyone ready to take on a class action?
My family and I were misled by the worst sales tactics. They pitched us the sampler- said it was the same program but we could try it first- All we need was 299.00 down and 104 a month for 15k points to be used.
We went for it, well come to find out in order to start using your points you must be paid in full!
This was not disclosed to us because we would NOT have signed up- We are looking for anyone that would like to join us on a class action for the sales tactics of Diamond Resorts AKA Hilton Grand Vacations Club. I will have my contact info available for whomever would like!
- Vacation sales department and fact we have been ignored
- That salespeople lie to you and get away with it
- Price gouging
Preferred solution: Full refund
User's recommendation: Do not sign anything- Just say no
I've attempted to locate you desperately to add on and assist. I've experienced exact same and need help cancelling. Cannot find you on google nor Facebook.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
To inform future customers
My husband and I purchased our timeshare on March 15, 2022. We decided to cancel due to issues on March 22.
We typed a letter, printed it out, signed it and then attached it to the "free" tablet and UPS'd it Las Vegas. It was signed for on March 28. Magically they have the tablet but not the letter of cancellation that was taped, not scotch taped, but package taped to the unopened tablet box. We are over a month in trying to cancel and they are saying no.
Do not do business with this company because they are frauds. They give you the runaround and lie to everyone saying they are not the problem. We have each call logged and the amount of time we were on the line, whether waiting or talking, for EACH call.
We are not going down without a fight, this is my credit and money we are talking about. This is ridiculous!
- Not honoring mgv owners
- Do not follow their own rules
- Poor serice
Preferred solution: Full refund
User's recommendation: DO NOT DO BUSINESS WITH THEM
Moreno Valley, California
ITS WORTHLESS
ITS WORTHLESS,MONEY TRONE AWAY BAD SERVICE EVIL SALES REPRESENTATION WORST MISTAKE EVER MADE DO NOT BUY THIS IS
A PERFEC EXAMPLE HOW THE LAWS ARE USED AGAINST THE PEOPLE
THE REAL ESTATE AND FINANCIAL LAWS BY EVIL PEOPLE THE SERVICE SUCKS MAKIN RESERVATION S TOO TIMESHARE ITS WORTHLESS PEOPLE WILL NEVER GET THEIR MONEY BACK.
- 000
- Waste of my money
Preferred solution: Full refund
User's recommendation: DO NOT BUY
I’m working on a ABS CUSIP SEARCH. Look over your contract, should have a “SECURITIES “ paragraph. DM me on Facebook @ Michelle Bertsch LasVegas.
Seattle, Washington
WORST COMPANY EVER!
Worst company ever! We have made countless complaints to Diamond Resorts on the sheer fact of how everything that our salesman Craig Miller promised was an absolute fabrication.
Please do not fall for any of their lies! You can not book whenever, wherever you want. Your rates will continue to go up. The salespeople will do WHATEVER it takes to get your money.
We feel like we have done nothing but set our money on fire! The company is unwilling to work with anyone who is in need of getting rid of their timeshare if they do not have everything paid off, so do not let anyone tell you otherwise. We have received a letter stating that they would be automatically terminating the account. Yet nothing has been done and they continue to hold us hostage.
We have even made it clear to them that in some of our documents that the dates are wrong from the date that we actually signed, which would make it null and void, and they still refuse to do anything about it. They continue to tell us that they stand firm in their decision that they will not grant cancellation out of their rescission period even after receiving the letter that they are terminating the account. They have told us that they consider the matter resolved. THE MATTER IS NOT RESOLVED!
This has in turn hurt our livelihood and our business.
Whoever thinks that a timeshare will not impact your personal life and your job, think again. These people will scam you out of your money quickly to watch you struggle so that their greedy hands can profit.
- Poor serice
- Refuse to cancel even with them committing fraud
- Scammers and liars
User's recommendation: Stay as far away from this company as you can
Porter Ranch, California
Very upset
I have been trying to book reservations last 7 years never got accommodations for what needed. It's very frustrating.
I have been paying quarterly dues on time.
Dates I would like to take a trip on august 8th to august 13 to Cabo's
Pent house is available now they are telling me I don't have points to travel. Phone has been disconnected 3 times I am still on hold.
I would escalation supervisor to call me. Rozmeen
818326****
- 000
- Not enough available properties
Preferred solution: Let the company propose a solution
About
, , , ,
Diamond Resorts International is presented to be a leader in hospitality and vacation ownership. The company has been on the market since 1996. It was founded by Stephen J. Cloobeck, who currently is the chairman of the company. Diamond Resorts International is based in Las Vegas, Nevada. It managed to build a network which includes more than 300 vacational destinations. Resorts of company are located in 33 countries in the United States, Mexico, Canada, the Caribbean, Central America, South America, Europe and Asia. Diamond Resorts International is a subsidiary owned business, which has around 490,000 members and owners.
Diamond Resorts International is ranked 368 out of 6248 in Hotels and Resorts category
Worldwide, USA
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I would like to construct a “Exit” letter for you. Also if you read through your contract you should have a paragraph about SECURITIES.
Giving them power of attorney to open an account under your name as a kind of insurance in the event you default. But if you( like thousands of other timeshare buyers,including me) have never been able to secure a reservation, they have already breached their agreement. Where ever you bought (state) have consumer rights laws that can release you & or get you compensation .
Depending how long you’re willing to go. My name is Michelle Bertsch Ms.chellby@***.com.