Most helpful review
New Reviewer

The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it

Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
No No No was not enough for Justin Martin, Michelle Weith, or Joshua Cherry, who finally talked us into the Sampler. We had no time to read the contract and didn't have money but as a team they talked us into a credit card to pay the $3,995. We were still on the...
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8 comments
#1771509

You should have pissed on the desk and picked your nose

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ID
#1368434 Review #1368434 is a subjective opinion of poster.
Location
Bryan, Texas
Service
Diamond Resorts International Vacation Ownership
Pros
  • Accommodation design
  • Our suite my problem was with the vacation sale department
Cons
  • Vacation sales department and fact we have been ignored
  • Beeing not honest
  • Aggressive sales tactics
Reason of review
Not as described/ advertised
Loss
$3995
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Financial service

The amount of the annuity that I have to pay is wrong, last year the same thing happened, and they corrected it and this year it is the same according to my contract and nobody gives me an answer, we are really very upset since we bought with diamond It's been problem after problem, and we haven't been able to use anything, and they don't honor what we have in our contract. It is the last attempt that we make, if not we already obtained to go through the legal route
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ID
#4016636 Review #4016636 is a subjective opinion of poster.
Cons
  • Dont respet what they offer
Preferred solution
Full refund

Phone calls did not go through to the numbers advertised.

Tried three phone numbers to both customer service and finance. Numbers were not operable as presented on their web site.

User's recommendation: Beware of the hard sell and that the vacation packages truly fit your expectations.

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ID
#3968167 Review #3968167 is a subjective opinion of poster.
Location
Philipsburg, Sint Maarten (Dutch Part)

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New Reviewer

Arrange late check out on 3rd September,Sunset Harbour,Tenerife

Arrange a late check out on Saturday 3rd September at Sunset Harbour Tenerife, I have emailed Diamond resorts four times with no response as yet
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ID
#3887783 Review #3887783 is a subjective opinion of poster.
Location
Catford, England
Preferred solution
A late check out

Terrible Time Share Sales Meetings

Don't attend any of their meetings. High pressure sales tactics. They will have you sit through several hours of a presentation and then quickly try to get you to sign a contract. Don't give them your drivers license once they get that your hooked. They have no problem selling you something you can't afford. They will get you to open a Hilton credit card if you don't have a down payment in hand. Then they will finance the remainder to get you trapped for 10yrs.

User's recommendation: Avoid attending Diamond Resorts or Hilton Grand Vacations Time Share Meetings, no matter what they offer.

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ID
#3860388 Review #3860388 is a subjective opinion of poster.
Location
Milpitas, California

Locked out of the home page

After more than a week of being locked out of their website I called customer service again and this time someone helped resolve the problem
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ID
#3668127 Review #3668127 is a subjective opinion of poster.
Location
Florence, Kentucky

Unable to access our account or services

My wife and I were points owners in Diamond resorts until the take over by Hilton. We are fully paid up for 2022, but can no longer log in to our account or access any of the services we have paid for.
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1 comment
#2213999

My wife and I "upgraded" to Platinum on November 2, 2021, spending $35,000, only to find out on our next timeshare update that we needed to spend another $20,000 plus to join Hilton after the buyout. We declined. There's always another reason to spend more money every time we do a timeshare update.

ID
#3662430 Review #3662430 is a subjective opinion of poster.
Location
Ripley, England

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New Reviewer

Do not walk, run away from Diamond Resorts

Diamond Resorts International - Do not walk, run away from Diamond Resorts
Diamond Resorts International - Do not walk, run away from Diamond Resorts
It is quite obvious getting you in the door and contract signed is their only priority. The app and website are constantly malfunctioning, and it is very difficult to navigate. I think the whole idea is to confuse you so you dont use your points and then they can just...
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ID
#3647531 Review #3647531 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Do not follow their own rules
  • Customer or sale reps who hold you hostage
  • No cancelation
Preferred solution
Deliver product or service ordered
New Reviewer

Very upset

I have been trying to book reservations last 7 years never got accommodations for what needed. It's very frustrating. I have been paying quarterly dues on time. Dates I would like to take a trip on august 8th to august 13 to Cabo's Pent house is available now they are telling me I don't have points to travel. Phone has been disconnected 3 times I am still on hold. I would escalation supervisor to call me. Rozmeen 818326****
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ID
#3548765 Review #3548765 is a subjective opinion of poster.
Location
Porter Ranch, California
Service
Guest Reservations Room Booking
Pros
  • 000
Cons
  • Not enough available properties
Loss
$5000
Preferred solution
Let the company propose a solution

WORST COMPANY EVER!

Worst company ever! We have made countless complaints to Diamond Resorts on the sheer fact of how everything that our salesman Craig Miller promised was an absolute fabrication. Please do not fall for any of their lies! You can not book whenever, wherever you want....
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ID
#3527158 Review #3527158 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Refuse to cancel even with them committing fraud
  • Fraud
  • Poor serice

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Verified Reviewer
New Reviewer

To inform future customers

My husband and I purchased our timeshare on March 15, 2022. We decided to cancel due to issues on March 22. We typed a letter, printed it out, signed it and then attached it to the "free" tablet and UPS'd it Las Vegas. It was signed for on March 28. Magically they have...
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ID
#3526750 Review #3526750 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Poor serice
  • Not honoring mgv owners
  • Do not follow their own rules
Loss
$5847
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Misleading sales tactics- Class action suit

Update by user May 27, 2022

Still no resolution, anyone ready to take on a class action?

Original review updated by user Apr 26, 2022
My family and I were misled by the worst sales tactics. They pitched us the sampler- said it was the same program but we could try it first- All we need was 299.00 down and 104 a month for 15k points to be used. We went for it, well come to find out in order to start using your points you must be paid in full! This was not disclosed to us because we would NOT have signed up- We are looking for anyone that would like to join us on a class action for the sales tactics of Diamond Resorts AKA Hilton Grand Vacations Club. I will have my contact info available for whomever would like!

User's recommendation: Do not sign anything- Just say no.

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1 comment
#2194642

I've attempted to locate you desperately to add on and assist. I've experienced exact same and need help cancelling. Cannot find you on google nor Facebook.

ID
#3518222 Review #3518222 is a subjective opinion of poster.
Location
Four Corners, Florida
Cons
  • Vacation sales department and fact we have been ignored
  • Price gouging
  • That salespeople lie to you and get away with it
Loss
$3000
Preferred solution
Full refund
New Reviewer

ITS WORTHLESS

ITS WORTHLESS,MONEY TRONE AWAY BAD SERVICE EVIL SALES REPRESENTATION WORST MISTAKE EVER MADE DO NOT BUY THIS IS A PERFEC EXAMPLE HOW THE LAWS ARE USED AGAINST THE PEOPLE THE REAL ESTATE AND FINANCIAL LAWS BY EVIL PEOPLE THE SERVICE SUCKS MAKIN RESERVATION S TOO TIMESHARE ITS WORTHLESS PEOPLE WILL NEVER GET THEIR MONEY BACK.

User's recommendation: DO NOT BUY.

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ID
#3496007 Review #3496007 is a subjective opinion of poster.
Location
Moreno Valley, California
Pros
  • 000
Cons
  • Waste of my money
Loss
$25000
Preferred solution
Full refund
New Reviewer

THIS IS FROUD FROM EVIL PEOPLE

THIS IS A TOTAL SCAM JUST LIKE THE MORTGAGE IN REAL STATE THIS EVIL PEOPLE CREATED THIS BUSSINES TO SCAM PEOPLE THEY USE THE "LAWS ON THEIR FAVOR" AND EVIL SALES PRACTICES TO GET TO TO BUY THEY PROMISED A LOT A THISG THAT LATER ARENT TRUE LIKE " IF YOU BUY THIS TIME SHARE AND LATER YOU DONT WANTED YOU CAN SELL AND GET YOUR INVESTMENT BACK AND ITS NOT TRUE THIS TIMESHARE/MEMEBERSHIP IS WORTHLESS PEOPLE WILL NEVER GET THEIR INVESTMENT BACK.

User's recommendation: DO NOT BUY DIAMOND RESORTS.

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ID
#3495990 Review #3495990 is a subjective opinion of poster.
Location
Moreno Valley, California

Finance information

I need help having someone explain Diamond freebies. I also have free maintenance for 2 years and when I was able to speak with a live person my account shows there is a balance. Also I am interested in canceling Thanks Jan Davis 149 Seekright Dr, Yorktown,Va 23693 (757) 846-****
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ID
#3408573 Review #3408573 is a subjective opinion of poster.
Location
Yorktown, Virginia

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Verified Reviewer
New Reviewer

Unfair Business Practices - Worst in the Timeshare Industry by Far

When DRI purchased our home resort, Turtle Cay in VA Beach, VA, our worst nightmare began! We attended the "new members" meeting about the transition to their points system, and they lied to us from "hello." We initially agreed to make the recommended change based on...
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ID
#3391967 Review #3391967 is a subjective opinion of poster.
Location
Danville, Virginia
Cons
  • Lie to everyone without discrimination
Loss
$21
Preferred solution
Let the company propose a solution

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