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Diamond Resorts International - Risk Management

Trying to contact anyone in Risk Management is absolutely ridiculous. I was injured during one of my stays In Las Vegas. I was told to write a letter and mail it to their Isk Management department. I was told they do not have a phone number for contact. It's been over 2months, I need continued medical treatment and have yet to hear from anyone. This is absolutely ridiculous!!!
Company wrote 0 private or public responses to the review from Dec 10.
#1420221
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My sister and I have always dreamed of traveling. Diamond has given us the opportunity to make memories of the places we only dreamed of. We have been to Vegas many times, Cabo last year and are returning in 2019, Hawaii for New Year's 2018, and several royal Caribbean...
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Company wrote 0 private or public responses to the review from Dec 06.
#1416381
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Diamond Resorts International - Forgot password

I forgot my password and it locked me out of my account because I type in the wrong password too many times.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 05.
#1416003
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I am so incredibly frustrated right now I could scream. We purchased a minimal package in September that would activate in 2020, and included a complimentary trip to be used beforehand. This was fine for our purposes. We were advised to wait until our “orientation,”...
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Company wrote 0 public responses to the review from Dec 05.
#1415978
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Advised I was transferring my time share to a friend. During entire process was assured that we were completing transfer ownership forms. Several months later we determined that instead of transferring MY ...they simply sold her an additional timeshare....
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Company wrote 0 private or public responses to the review from Dec 01.
1.0
I liked
  • Our suite my problem was with the vacation sale department
I didn't like
  • Being lied to for sales
#1412318
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There are rooms available to the general public, but not owners. I tried to use points at Scottsdale Links. No availability, but Trip Advisor has rooms there. Amazing! Not the first time this has happened. It happened to us at Rancho Manana before. After I complained...
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Company wrote 0 private or public responses to the review from Nov 30.
#1411667
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I have been an owner at Gold Key’s Beach Quarters (BQ) Resort (week 44) for over 10 years. The highlight of my visit was enjoying my deeded week. However once Diamond Resorts acquired the property, “Everything” changed tremendously and I have endured nothing but stress...
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Company wrote 0 private or public responses to the review from Nov 29.
I didn't like
  • Aggressive sales tactics
  • Way of treating people
  • Customer or sale reps who hold you hostage
#1410458
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We love Diamond Resorts! We have been owners for years and the problems, if any, that we have had have been so small that I don't even remember them. We are always treated like family and are extremely pleased with the accommodations and staff that work with Diamond. I...
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Company wrote 0 private or public responses to the review from Nov 08.
4.4
I liked
  • Vacationing
  • Resort vacationing
#1396210
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Watch out for these people! They will not tell you the full truth and will scam you!!! First off I just want to start off by telling you, if you sign up to be a member, Seiyu join in June, they make it sound like you can start using your points whenever, and it’s total...
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Company wrote 0 public responses to the review from Nov 01.
#1392487
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Contact Diamond Resorts International

Mailing Address:
Diamond Resorts International Customer Service Department
10600 W. Charleston Blvd.
Las Vegas, Nevada 89135
USA
Phone:
(702) 823-7534
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Diamond Resorts International - Promised Refund Never Came

Went to a presentation and signed up with $99 deposit. Told there was a refund cancelation policy. Sent all paperwork in within time limits bia registered mail. They signed to recieve papers but never did send refund. Will be one year on Nov. 13th since they recieved. These people are the most dishonest business you could deal with. STAY AWAY
Company wrote 0 private or public responses to the review from Oct 30.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Koloa, Hawaii
#1391094
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