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She has many excuses for not calling us back--she says she gets voice mail, but fails to leave a message. We also gave her another number to call-- she does not call it either or leave a msg there. We have called so many times we have lost count. Wow! Some customer...
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1.0
I didn't like
  • Customer service
#1332184
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Scammed. My husband bought a $109 vacation where we would have to sit through a time share presentation. He was told we had to schedule the vacation within a year. He tried to schedule for the summer but was told that is prime time and it would cost an extra $197. My...
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1.0
#1330689
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Frequently calls are made to my home phone but no messages are left. If a message would be left, then I would have an idea of why anyone is calling. I have also checked my email box and there aren't any communications other than a reservation I may have made. It's this...
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I didn't like
  • Way of treating people
  • Misleading information about the points
#1328019
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Horrible customer Service and Manager -Al Schnick does not care-not even a little bit concerned that we got hurt in the room -room so tiny like a box-amenities crappy-no washer or dryer -food not great-DONT WASTE YOUR MONEY-worst customer setvice-all they care about is...
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1.0
#1319788
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Diamond Resorts International - Still getting calls

They ask for your personal information in order for them to stop calling you which seems extremely scammy because I already provided this info to them three years ago and they are still calling.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1319402
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Diamond Resorts International - Owners-terrible customer services, outrageous fees

I am currently on hold for a customer service rep for over an hour now. I have been an owner for over 10 years and have been lied to repeatedly. TERRIBLE service! Do not buy this time share.
1.8
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1316955
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I am staying at Scottsdale links Resorts I have been here many times and always been happy with it here this time has been an unbelievable awful experience. I will never come back I was actually thinking about becoming a member I will never become a member after this...
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1.2
#1309676
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Customer service is awful with DR. I was deceived into making a future reservation because it seemed like a great deal in which I received a "$100 gift card". The salesman assured me that although the deal was only valid for 1 year, if I were to contact Diamond Resorts...
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2.1
I liked
  • Room and pool
I didn't like
  • Being lied to for sales
#1308770
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bought in " Hawaii collection", while staying in Kauai. We only get 2500 points a year. Pay just under $1000 a year fees American. So change that to Canadian money. That isn't our problem, we know that is what we bought into. It was just to supplement another time...
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Anonymous
Carol

Don’t listen to anything they say. That company is fraudulent. They lied to me about the sampler. I wrote a letter and cancel it the next day. Don’t be afraid to cancel the co...

#1307589
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Contact Diamond Resorts International

Mailing Address:
Diamond Resorts International
10600 West Charleston Boulevard
Las Vegas, Nevada 89135
USA
Phone:
(877) 374-2582
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Hi There, Me and my family scheduled a Diamond resort tour on May 26 (Invite Number: 105456933) and for the tour we paid $40 which were refundable after the tour. During the tour, we were told that we'll get our refund within 7 working days. Now it is more than one and...
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1.0
#1301013
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