Diamond Resorts International

It is quite obvious getting you in the door and contract signed is their only priority. The app and website are constantly malfunctioning, and it is very difficult to navigate.

I think the whole idea is to confuse you so you dont use your points and then they can just sell rooms to people off the street. Was looking at going to a resort in Colorado that is a Diamond resort property. Did not have availability on my dates, but low and behold, when you do a search for the same exact property during the exact same dates, I can book the room on hotels.com.

Essentially, the business practice seems to be:

1.) GET YOUR MONEY OR COMMITMENT (contract) for your money.

2.) Use your clientele, who have essentially, prepaid for vacations, to fill in gaps that paying customers have not filled.

3.) Do absolutely nothing to make the experience better for their owners. Not sure why they call us owners when we cant even use our own properties when they have availability.

Ever wonder how almost every person recruited to Diamond came from a cold call or catching you walking by?

I doubt many owners come from referrals of current owners.

I should have read reviews before believing their blatant lies. They dont put their owners first.

My husband and I purchased our timeshare on March 15, 2022. We decided to cancel due to issues on March 22.

We typed a letter, printed it out, signed it and then attached it to the "free" tablet and UPS'd it Las Vegas. It was signed for on March 28. Magically they have the tablet but not the letter of cancellation that was taped, not scotch taped, but package taped to the unopened tablet box. We are over a month in trying to cancel and they are saying no.

Do not do business with this company because they are frauds. They give you the runaround and lie to everyone saying they are not the problem. We have each call logged and the amount of time we were on the line, whether waiting or talking, for EACH call.

We are not going down without a fight, this is my credit and money we are talking about. This is ridiculous!

Worst company ever! We have made countless complaints to Diamond Resorts on the sheer fact of how everything that our salesman Craig Miller promised was an absolute fabrication.

Please do not fall for any of their lies! You can not book whenever, wherever you want. Your rates will continue to go up. The salespeople will do WHATEVER it takes to get your money.

We feel like we have done nothing but set our money on fire! The company is unwilling to work with anyone who is in need of getting rid of their timeshare if they do not have everything paid off, so do not let anyone tell you otherwise. We have received a letter stating that they would be automatically terminating the account. Yet nothing has been done and they continue to hold us hostage.

We have even made it clear to them that in some of our documents that the dates are wrong from the date that we actually signed, which would make it null and void, and they still refuse to do anything about it. They continue to tell us that they stand firm in their decision that they will not grant cancellation out of their rescission period even after receiving the letter that they are terminating the account. They have told us that they consider the matter resolved. THE MATTER IS NOT RESOLVED!

This has in turn hurt our livelihood and our business.

Whoever thinks that a timeshare will not impact your personal life and your job, think again. These people will scam you out of your money quickly to watch you struggle so that their greedy hands can profit.