She has many excuses for not calling us back--she says she gets voice mail, but fails to leave a message. We also gave her another number to call-- she does not call it either or leave a msg there. We have called so many times we have lost count. Wow! Some customer...Read more
I didn't like
- Customer service
Scammed. My husband bought a $109 vacation where we would have to sit through a time share presentation. He was told we had to schedule the vacation within a year. He tried to schedule for the summer but was told that is prime time and it would cost an extra $197. My...Read more
Frequently calls are made to my home phone but no messages are left. If a message would be left, then I would have an idea of why anyone is calling. I have also checked my email box and there aren't any communications other than a reservation I may have made. It's this...Read more
I didn't like
- Way of treating people
- Misleading information about the points
Horrible customer Service and Manager -Al Schnick does not care-not even a little bit concerned that we got hurt in the room -room so tiny like a box-amenities crappy-no washer or dryer -food not great-DONT WASTE YOUR MONEY-worst customer setvice-all they care about is...Read more
Diamond Resorts International - Still getting calls
They ask for your personal information in order for them to stop calling you which seems extremely scammy because I already provided this info to them three years ago and they are still calling.
Diamond Resorts International - Owners-terrible customer services, outrageous fees
I am currently on hold for a customer service rep for over an hour now. I have been an owner for over 10 years and have been lied to repeatedly. TERRIBLE service! Do not buy this time share.
I am staying at Scottsdale links Resorts I have been here many times and always been happy with it here this time has been an unbelievable awful experience. I will never come back I was actually thinking about becoming a member I will never become a member after this...Read more
Customer service is awful with DR. I was deceived into making a future reservation because it seemed like a great deal in which I received a "$100 gift card". The salesman assured me that although the deal was only valid for 1 year, if I were to contact Diamond Resorts...Read more
bought in " Hawaii collection", while staying in Kauai. We only get 2500 points a year. Pay just under $1000 a year fees American. So change that to Canadian money. That isn't our problem, we know that is what we bought into. It was just to supplement another time...Read more
Hi There, Me and my family scheduled a Diamond resort tour on May 26 (Invite Number: 105456933) and for the tour we paid $40 which were refundable after the tour. During the tour, we were told that we'll get our refund within 7 working days. Now it is more than one and...Read more
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