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Long story short is Diamond misleads you by indicating the presentations are more about customer satisfaction when the true scenario is they totally want to upsell you to points, higher status, etc. A 1 hour meeting was actually 3 hours of the benefit to convert to...
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3.3
I liked
  • Our suite my problem was with the vacation sale department
I didn't like
  • Misrepresentations
  • Misleading the consumer
#1386195
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The Diamond Resorts International sales people are liars and will mislead you into buying or upgrading your time share. We have been to two "member update meetings". They have always turned into 3-4 hour sales presentations. By the time you are done, your convinced...
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I liked
  • Little
I didn't like
  • Scammers and liars
#1382829
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Approached to come to the presentation. Was told it would only be 90-120 minutes. Ended up being there four hours! While we were very interested, my husband and I talked it over and realized that financially, this wasn’t the best thing to add right now. Earl and his...
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1.0
#1381579
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Your sales people are lying to your guest. they are telling them when they arrive at the hard rock for the presentation, that they dont have to tip the valet attendant, because you are taking care of it and paying for it. This is an outright lie. they have not received...
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I didn't like
  • Deception
#1380382
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First of all, I'm a sampler victim. They give you the junk, non renovated rooms. I had mold in the bathroom. This company is a scam RIP off!!!! Don't fall victim to their lies and sales tactics!!! I was told when I was forced to buy the sampler that there was no...
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1.0
#1380211
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do not under any circumstances purchase a timeshare from Diamond Resorts. Their employees are rude and do not know their jobs. They are willing to send you the maintenance fee in the mail but if you request a form to rent out your timeshare they not only will tell you...
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1.0
I didn't like
  • Staff
#1371621
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Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
Diamond Resorts International - The sales meeting took 3 hours because we said no, no water or bathroom, or breakfast, or lunch. It was intense and belligerent when we said we couldn't afford it
No No No was not enough for Justin Martin, Michelle Weith, or Joshua Cherry, who finally talked us into the Sampler. We had no time to read the contract and didn't have money but as a team they talked us into a credit card to pay the $3,995. We were still on the...
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Anonymous
Iggyearl

Read this thread from top to bottom. https://www.tugbbs.com/forums/index.php?threads/sampler-just-purchased-in-arizona.261944/page-9#post-2194580 People have gotten out of the...

Anonymous
Anonymous

Good advice, but it is important to repeat "NO" as many times as necessary. Do not give any reason for "NO" except that: "I do not want this."

2.8
I liked
  • Our suite my problem was with the vacation sale department
  • Accommodation design
I didn't like
  • Beeing not honest
  • Vacation sales department and fact we have been ignored
  • Dishonesty in selling their timeshare
#1368434
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Staying in the South Lake Tahoe Colditz prison camp, Sorry meant the Diamond resort, you know in England there is a TV advert come to warm and friendly California, that is a joke, compared to the East Coast and middle America the West has a lot to learn. Here, it is ,...
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2.5
#1355406
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Diamond Resorts is making my vacationing experience about as awful as I can imagine. I had to get an annulment from the man I married when I found out that he was using and selling drugs AND was married to someone else. Diamond Resorts refuses to take his name off of...
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1.7
I didn't like
  • Treatment by customer service and return policy
#1354951
Reply to reviews

Contact Diamond Resorts International

Mailing Address:
Diamond Resorts International Customer Service Department
10600 W. Charleston Blvd.
Las Vegas, Nevada 89135
USA
Phone:
(702) 823-7534
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I purchased a 4 day 3 night stay after staying in one of their properties. They hounded me to get my trip set up and when I had to change it they want a rescheduling fee. Last Sat. I was on hold for over an hour but got nowhere. I was told I could ask for a waiver of...
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2.3
I liked
  • Vacationing
I didn't like
  • Being ripped off
#1352698
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