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Diamond Resorts - SILVER PLUS CONTRACT Complaint

My name is Leslie Burton. My wife Linda and I have had a timeshare with Diamond Resorts for many years.

Member Account #9-854****.

This complaint is in regard to my dealings with a one Mr. Ben Torres an employee of Diamond Resorts. I first talked with Mr. Torres on 29Dec20 and again starting on 27Mar21.

Mr.

Torres contact Information: 1 (88*) ***-****, Extension 13745

On the 27th of March Torres indicated that due in part to the Covid crisis Diamond was implementing a new program for Silver members called SILVER PLUS. Mr. Torres indicated that he would be my point of contact at Diamond for all future travel arrangements, points redemption, etc. for me and my family.

Per Mr.

Torres the highlights of the SILVER PLUS program would be as follows:

1.100% redemption of points for a given year @ $.20/point

2.100% use of points for hotel reservations, and car rentals

3.Ability to save up to (5) years of points into the Diamond DEX system

4. Program would allow for transitioning out of Diamond at a point in the future, no cost

In order to get into the SILVER PLUS program I was required to purchase an additional 1,500 points which I really didnt need or want. However, given the benefits of the PLUS program the purchase would have been worthwhile giving my family more flexibility and options with our vacation planning.

As it has all turned out this was in my opinion a scam on the part of Mr. Torres just to increase my maintenance fees.

Totally my fault for allowing this to happen to me and my family. I failed to challenge Mr. Torres sufficiently on the Silver Plus program thinking that anyone working for and. representing Diamond would be truthful.

Was I ever wrong, a big mistake for not verifying the information before signing the contract. Never again will I believe anything a Diamond employee tells me. I did ask him several times for the SILVER PLUS documentation and he indicated that it was in the Members Benefits section of the Diamond Website. This turned out to be totally false.

In addition, I saved 16.5k points and wanted to save the remaining 15k but the system wouldnt allow me to do so. I requested in a phone conversation with Mr. Torres that he move them but that didnt happen. This is after he told me I could save all of my points for up to (5) years.

Then I knew I had been scammed.

My wife and I are retired and living on fixed incomes. Therefore, I have to continualy monitor my spending to insure that were not in the red. Were already in trouble with our timeshare in that we havent been able to use it for going on approximately (2) years and probably wont for the foreseeable future. My wife is sick and partially handicapped needing to be wheelchair bound about 75% of the time.

Along with being a caregiver for my wife I am also taking care of my 94 year mother. So all I am doing is paying maintenance fees. The fact that I cant travel isnt all Diamonds fault, I just dont need additional expenses piling up without realizing the SILVER PLUS benefits promised by Torres.

In closing, in my past life I had a policy as a Design Engineer to trust but verify. This is my fault for not requiring documentation from Diamond for the Plus benefits promised by Mr.

Torres. However, the fact that I was blatantly lied to and mislead by Torres is totally disgusting. I did not think that Diamond management would allow this type of deception to happen to their customers. It appears that I was totally wrong.

Dont expect that Diamond management will do anything about this complaint but I needed to bring this to hopefully someones attention.

Sure wouldnt want to see the same thing happen to anyone else. At a minimum I would like to have this contract nullified and my $5,015.00 remitted to me. At a maximum I wouldnt be disappointed if my ties with diamond were severed. I am totally disgruntled and disappointed with Diamond Resorts at this point.

Given my current circumstances the purchase of the Diamond timeshare has been by far the worst financial investment that I have made in my lifetime, one that I regret daily.

I have been wrong about a lot of people in my life but never more than with Torres. He came on as a guy of character and integrity, looking out for the customer as his first priority. Obviously he is only looking out for himself. As a Christian I will be praying for him.

Per my notes and discussions with Mr.

Torres the above statements are true. I am open to signing a sworn Affidavit if needed as testimony to the facts that were discussed.

Les Burton

26June21

Phone: 1 (85*) ***-**** Don

User's recommendation: Don't take the word of any Diamond salesman before verifying the information.

Monetary Loss: $5015.

Preferred solution: Full refund.

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