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Diamond Resorts Vacation Package is a complete scam. We were coerced into purchasing a 4 day/3 night stay upon our departure from one of their locations.

We were told when we bought this vacation that we would be able to get the same exact room we had before at any location of theirs: 2 bedroom/2 bathroom villa. Well, of course, when we called the week after we bought it we were told that we could only get a standard room because that's what the package was for. Not once were we told this. We would have never bought this if that were the case.

We fought over and over to get this package refunded to no avail. We were contacted to book a stay and they assured us that we would get a 2 bedroom/2 bathroom villa. The locations that were offered where no place that we would be interested in bringing our family. Which defeats the purpose of telling us we can stay at any of their properties.

Again, we asked for a refund and were told they would look into it. Once again, we called up to book a trip. Before were even got into the size of the room nonsense, we were told that there was a $199.00 upgrade fee to stay at the location we wanted because it was "peak season." Again, something that we weren't told when we bought this wonderful package. So, we figured let's just get rid of this *** thing and go somewhere else.

I requested a different location. They have rooms available (not sure what type of rooms yet), BUT there is no tour available. What tour? We were assured that there wasn't any sales nonsense and it was just a stay, at a hotel, of our choice, when we wanted...

Right... BUT you can go at a different time!, she says. No, I can't. Our time off is only at this time.

Again, we have had enough and requested a refund. Again, they are going to "look into it." I would never, ever give another cent to this company.

Reason of review: Not as described/ advertised.

Monetary Loss: $150.

Preferred solution: Full refund.

Location: 10600 W Charleston Blvd, Las Vegas, NV 89135, USA

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