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Billing Practices
Customer service
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Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Value for money

We recently upgraded to the new program with DRI. We were told by the salesman a few things but when we tried to do them they weren't true.

It was the reason we upgraded. Now we have the extra debt with no benefit. Also they are several places we have tried to book but there is nothing available. Basically what they promised is not available.

They are using our money to advance themselves and not compensating us with anything beneficial. The maintenance fees are way too high.

Especially since they use outside retail customers to cover their costs. They should use that profit to reduce or eliminate the maintenance fees of the members/owners of the club.

This person wrote the review because of "not delivering what was promised" at Diamond Resorts International. Reviewer claimed that he or she lost $25000 and wants Diamond Resorts International to read this review and look into the issue (if any).

The most disappointing in user's experience was do not live up to contact. Author liked the most resort vacationing. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Diamond Resorts International and diamond resorts international vacation ownership for you to read. This information may help you with your purchase decision.

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