Diamond Resorts International - Wheelchair Accessible Handicap Room Scam

Update added by user Jun 17, 2015

Many thanks to U.S. Department of Veterans Affairs, Commonwealth of Pennsylvania Department of Aging, and Texas Department of Aging and Disability Services, who forced Diamond Resorts International to refund Pappy (U.S. Signal Corps), World War II Veteran victim of The Ridge on Sedona Golf Resort fraud, Wheelchair Accessible Handicap Room scam.

Original review posted by user Jun 04, 2015

The Ridge on Sedona Golf Resort, Sedona, Arizona (USA) advertises Wheelchair Accessible Handicap Rooms on their website, and on location, displaying the International Symbol of Access (ISA), the International Commission on Technology and Accessibility (ICTA) image on both.So my World War II Veteran father (age 93), and myself (age 60), believed them, and their five-star Resort front desk attendants' statements at check-in.

Upon entering the already paid for in advance room, we discovered it was not a Wheelchair Accessible Handicap Room as advertised and claimed, not even one (1) safety grab bar anywhere. "No refunds after payment," said the five-star Resort front desk attendants. "Forget you," said Pappy and myself.

Shame on Diamond Resorts International, and The Ridge on Sedona Golf Resort, for scamming World War II Veterans, and all handicapped, this way."Yes, forget you," says I.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Quality of Accommodation
Price Affordability
Facilities and Services
Quality of Food

  • What I liked
      No items
  • What I disliked
    • Fraudulent advertising

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Wheelchair Accessible Handicap Room
Review category
review #645539 by

Author wants to be contacted by the company. Learn more

Had an experience with Diamond Resorts International? Submit review ›
Helpful? 5 Yes 5 0 No 0
Had the same issue 2 Yes 2
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jan 02 #1087389

Rooms marked Handicap are not, Beware.

2 0 Reply

Jan 06 #1089617


2 0 Reply

Jan 01 #1087139

They absolutely do have wheelchair accessible handicapped rooms with grab bars, roll in showers, higher toilets, etc. Did you request such a room in advance or did you just show up expecting to get one? As someone in need of such accommodation surely you are aware that these rooms make up a small percentage of the overall total and need to be requested in advance? Glad you got a refund, but next time call in advance to inquire about availability.

0 3 Reply

Jan 02 #1087273 Plano, Texas

Booked in advance. Paid in advance. You know that. Read first post. Why you asking? You work there? More shame wanted?
http://www.moranfuneralhome.com/george-m-denke.html Pappy's dead now. Fell in room. Like he said, "Forget you."

3 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Diamond Resorts International. However, many companies do monitor reviews on our site.

You were reading a complaint about Diamond Resorts International.
Filing a new complaint about